It’s time to take your HVAC Company in King to the next level
Trying to figure out how to grow your heating & air conditioning shop can be overwhelming. You’ve spent your career getting your certifications and licenses so that you can be the best HVAC company around- the problem is, none of those classes help you do anything for marketing for your HVAC business in King. You see that your competitors are growing, but not matter how much money you seem to throw at advertising your shop in King, you never see the results you need.
Gone are the days you could rely on word of mouth to fuel your leads and booked jobs, and so are the days where customers would stay loyal to a company just for loyalty’s sake. Modern homeowners are impatient and used to immediate gratification. The digital transformation has enabled consumers and sparked an I-need-it-now economy. These days, your customers expect an immediate response to appointment requests and phone messages, a frictionless customer experience, and top-notch, next-day service. Say hello to your new reality:
- 60% of American customers say they’ll consider switching companies following two to three instances of poor service.
- About 50% of loyal customers have left a company for a competitor who was able to stay more relevant and better satisfy their needs
- Modern consumers spend 8.8 hours a day, on average, engaging with digital content
- The average web user will only wait 3 seconds for a website to load before hitting the back button
- 92% of consumers look at a company’s website when choosing an HVAC contractor
- 75% of online customers expect a response to an online inquiry or chat/message within five minutes.
Search engine marketing is one of the best ways to advertise your HVAC business because you can connect with homeowners at the moment they’re searching for your services online. About 97% of consumers go online to find local services, and 82% of smartphone users use a search engine when looking for a local business.
HVAC Marketing Tips - Expand Your Business Using These Simple MethodsAre your furnace and air conditioning sales suffering because you use the same old ways of marketing? Thirty years ago in this industry, there were far fewer contractors and much less competition but today it is a much different story. The common complaint I now hear from almost every contractor is; "there are just too many contractors to make a decent margin." They also say that they are not satisfied with the institutional type of marketing that they are offered - "it doesn't make the phone ring". What else? 77% of contractors spend over half their marketing money on Yellow Pages and 81% of them rate their own ads as resulting in "fair or poor" lead quality. Add to that the fact that newspaper, radio, flyers and even some direct marketing is not nearly as effective as it use to be and it all adds up to this... It's time to adopt a new set of marketing strategies based on current best marketing practices that work! It's time to focus on a comprehensive and highly effective direct marketing plan that captures consumers when they need HVAC solutions... It's time to turn our efforts to new HVAC Marketing Strategies! As a 27 year veteran of the HVAC Industry I have witnessed many changes in the HVAC market but the one thing that has not changed is the way we market our products and services. So, why is it important that we change now? Because, statistically speaking 98% of all Canadians that have a computer with access to the internet, go to an Internet Search Engine to research whatever it is they want to buy, including researching all HVAC solutions. However, only 36% of Canadian businesses actually do any form of internet marketing. And, of that 36%, less than 1% do it effectively! The HVAC industry existing websites are only online brochures that do not increase business because they do not adhere to the best internet marketing strategies. Winning internet marketing strategies include; researching highly targeted markets and bringing that traffic directly to our dealer sites then converting that traffic into leads and sales. Dealers need HVAC Marketing Strategies that are automated to the point that it constantly attracts new customers as well as delivering marketing materials to existing customers. This is all obtainable through proper use of the best internet marketing techniques. For example; even if a homeowner has a yearly equipment maintenance program, they will still spend between $650 -$750 per year over and above the maintenance cost. For that very reason it is important for dealers to stay in constant contact with their customers so that the money they spend goes into the dealers coffers. Having been in the HVAC business for years and experiencing first hand what contractors don't have to grow their business, I have decided to offer up a winning solution.
Tips for Generating Leads for HVAC ServicesThe best HVAC marketing method for HVAC Service Businesses is: employ available promotion funds in advertising and then selling solo tune-ups to completely new potential customers. Your aim will be to add to your prospect base until eventually you are the leading provider in your local target audience. To ensure your HVAC marketing plan is successful, your inspection specialist will have to be trained and effective in transforming those single tune-ups into maintenance agreements or replacement leads. In the event that your PTS is not fully trained and efficient at upgrading inspections to service agreements at your targeted KPI (key performance indicator), it's too soon to raise sales. You will want to reduce tune-up advertising and lock down adequate inspections to get the PTS proficient. Below you will find actions that need to be set up. • You have completed the "Maintenance Department" revenue and tasks budget. • Key performance indicators are in place, and overlap with your sales and activities budget. Each member of your staff will be assigned their part of the budget and should be aware of the bare minimum overall performance required. • The "Bonus Program" is finished, on paper, and ready to be delivered to all employees. • You must have the temporary or permanent full time "Opportunities Manager" in place and up to speed. • You want to hold a company-wide kick-off prep session to talk about the characteristics as well as potential benefits of a new healthy service commitment program and the "Maintenance Department". • You now have educated the marketplace demand service specialists to offer and attempt to sell service contracts or individual tune-ups at the minimum key performance indicator ratio rate. The sales tracking system is in place. • You have conducted DISC personality type summary training for all staff members. • You have retained your primary PTS using the DISC summary and have concluded technical and essential safety preparation for tune-ups. • The customer satisfaction reps as well as telephone call takers have been trained to offer inspections and explain service agreement rewards to customers at the time they phone. Your sales tracking process is up and running. • You have the 1st order of door hangers and postcards in stock. The service technicians and customer service representatives are booking tune-ups and service contracts and your PTS is actually converting and generating replacement part leads. It's time for you to step up marketing and advertising efforts and hire more PTS. Direct Mail Campaign Commence mailing the postcards to your target geographic market. Maintain a record of the results and expect 2% return. This translates to two inspections per each 100 cards sent out. Adjust your card design and information to see exactly what works in the area. The service techs, precision tune-up specialists and installers should be putting four door hangers on every single call. Place the door hangers on homes on either side of your customer and two properties on the other side of the street. Individuals will present door hangers to business locations. If you need tune-ups over and above the previously mentioned campaigns, you can have the PTS put out hundreds of door hangers in your local target market. If you decide to venture into alternative promotion media to ramp up your HVAC marketing, take a look at this market and benefits before making a significant commitment.
You need to build out your content to try and capture more of those search rankings. Keep in mind that Google ranks web pages, not whole websites—so as part of maximizing your online real estate, you need to have pages for all your lines of business and more specific pages related to those services (i.e., emergency HVAC repair, duct cleaning, furnace inspections, etc.).
Need Help Executing Your HVAC Marketing Strategies in King ?
If you are, you know you need help. If you’re still feeling a little lost with regard to HVAC internet marketing, or you just don’t have time to handle everything yourself, we’re here to help. Let us market your HVAC company for you!
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